CX Insights
See the story behind the score
CX Insights gives leaders the headline view first. Then they move from region to store, theme and comment, with evidence they can act on.
- 01Compare performance across locations
- 02Spot emerging themes and sentiment changes
- 03Give managers evidence they can act on
From score to action
A reporting path teams can actually follow
No more dumping every comment into a spreadsheet. CX Insights takes teams from the score that matters to the customer voice behind it.
Start with the score
See response volume, ratings and location performance in one CX Insights overview.
Find the theme
AI groups comments into consistent themes and highlights where sentiment is shifting.
Open the comment
Drill from region to store to the exact customer feedback behind the signal.
Plan clarity
CX Insights is included on the Insights plan
Core covers collection, dynamic QR codes and standard reporting. The Insights plan adds the CX Insights overview, AI theme tagging and location comparison. That helps growing programmes move from listening to acting. Enterprise extends that with advanced analysis, SSO and API options.
Ready when you are
Let's make customer feedback useful.
Tell us about your locations, surveys and reporting needs. We'll help you choose the right Pulse plan and rollout approach.