Good to know
What every subscription includes
Platform included
Hosting, maintenance, security updates and ongoing platform improvements are included.
Role-based access
Management users oversee the programme across locations. Location managers see and work with feedback for their assigned locations. Different permission levels keep central oversight separate from day-to-day location access.
Dynamic QR management
Create, redirect, pause and reuse managed QR destinations without reprinting existing material. QR codes may be printed and scanned without limit, subject to the location, response and configured-survey allowances of the selected plan.
Your data stays accessible
Export feedback and reports at any time in Excel (.xlsx) format.
Standard email support
Email assistance for platform incidents and general product queries during South African business hours, Monday to Friday. The initial response target is within two business days.
Build only what you need
Additional survey configuration, custom integrations, bespoke development and optional modules are scoped and quoted separately.
Standard support does not include survey restructuring, custom reporting, data analysis, training, integration work or bespoke development.
Plans that grow with you
Simple, predictable pricing
Billed monthly. 12-month commitment. Prices exclude VAT.
For smaller teams
Core
A straightforward way to collect and report on customer feedback using a standard Pulse survey.
- Up to 3 locations
- 500 responses per month
- 1 management user
- 1 location manager per location
- 1 configured standard survey
- Dynamic QR management
- Standard reporting
- Excel (.xlsx) exports
- Standard email support
For growing CX programmes
Insights
Turn multi-location feedback into clear themes, trends and location-level insights.
- Up to 10 locations
- 5,000 responses per month
- 3 management users
- 2 location managers per location
- Run up to 5 configured surveys
- Dynamic QR management
- CX Insights overview
- Cross-location comparisons
- AI-assisted theme and sentiment tagging
- Excel (.xlsx) exports
- Standard email support
For larger organisations
Enterprise
Scale Pulse across regions, brands and teams with tailored usage allowances and enterprise controls.
Everything in Insights, plus:
- Tailored location and usage allowances
- Tailored management and location-manager allowances
- Tailored configured-survey allowance
- Regional and brand-level reporting
- SSO support and API access
- Priority support
- Optional SLA arrangements
About configured surveys: Each subscription includes the initial configuration of one standard Pulse survey. Plan limits indicate how many configured surveys may be live concurrently. Additional surveys, post-launch amendments and requirements outside the standard survey scope are separately scoped and quoted.
Standard Pulse survey configuration includes standard Pulse question types, customer branding, standard welcome and thank-you screens, location attribution and standard reporting configuration. Conditional logic, integrations, custom reporting, bespoke workflows and other complex requirements are separately scoped and quoted.
Beyond the subscription
Optional services and modules
Additional survey configuration
Configuration of additional surveys within the plan's live-survey allowance is separately scoped and quoted.
Survey Change Packs
Minor post-launch changes to wording, answer options, question order or required fields can be completed through a Survey Change Pack. Each pack covers up to one hour of configuration, testing and publication. Larger or more complex changes are separately scoped.
Action Management
An optional module for assigning feedback-related actions, setting owners and due dates, tracking status and sending reminders. Available as a scoped add-on subject to implementation and quotation.
Custom solutions
Integrations, bespoke reporting, specialised migrations, custom workflows and on-site training are scoped and quoted separately.
Ready when you are
Let's make customer feedback useful.
Tell us about your locations, surveys and reporting needs. We'll help you choose the right Pulse plan and rollout approach.