Pulse

From feedback to action

A clearer view of the customer experience

Pulse connects the moment a customer shares feedback with the people who can improve their experience. No spreadsheet stitching, static QR links or hours of manual comment sorting.

  1. 01

    Invite feedback

    Place a branded QR code wherever the customer experience happens.

  2. 02

    Capture the detail

    Collect structured scores and open comments in a simple mobile survey.

  3. 03

    Find the signal

    See trends by location while AI groups comments into useful themes.

  4. 04

    Take action

    Share, export and follow up on the issues that matter most.

In the product

A survey customers can finish on their phone

Collect structured scores and open comments in a simple mobile form, without friction at the till.

  • Opens in any phone browser, no app to install
  • Built for quick completion at the till
  • Works with branded QR codes you already place
Pulse customer feedback survey on mobile with compliment, complaint and suggestion options

For managers

Feedback that managers can actually work with

Filter by store, theme and rating. Export when you need to share. Follow up on the comments that matter.

Pulse feedback list with filters, ratings and customer comments across stores

One connected platform

Everything needed to listen at scale

Built for CX and operations teams. Simple for customers. Useful for management.

Collect

QR codes that never need reprinting

Change or pause a survey and your printed signs still work. Create, redirect and manage codes from one place.

Understand

Multi-location reporting

See the regional picture, compare stores and drill into the feedback behind every score.

Prioritise

AI-assisted theme tagging

Turn open comments into consistent themes and sentiment signals without manually reading every response.

Share

Practical exports

Take your data with you. Excel (.xlsx) exports are included in the core platform.

More than a software licence

A practical rollout, with a team beside you

01

Set up the right measures

We help structure the initial survey, locations and reporting view around your programme goals.

02

Launch without disruption

Existing QR destinations can be migrated and the rollout introduced in manageable steps.

03

Learn and improve together

Regular reviews turn real use into clearer reporting, better surveys and a case for wider rollout.

Ready when you are

Let's make customer feedback useful.

Tell us about your locations, surveys and reporting needs. We'll help you choose the right Pulse plan and rollout approach.